Return Policy

Effective Date: 2024-01-01

We strive to provide value with excellent products, but occasionally, you may need to return or exchange an item. This return policy outlines the guidelines and procedures for returning items, obtaining refunds, exchanging products, and other relevant information.

Please read this policy carefully to understand your rights and obligations.

How to Return Items

To initiate a return, please follow these steps:

1. Contact us at GEARBOX Sales within three days of receiving your order.

2. Please provide your order number, the item(s) to be returned, and the reason for the return.

3. Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.

4. Package the item(s) securely, including all original packaging, accessories, and documentation.

5. Write the RMA number on the outside of the package.

6. Ship the item(s) to the address provided by our team.

Please note the following conditions for returns:

• The item(s) must be unused, undamaged, and in the same condition as when you received them.

• Items not eligible for return include used or damaged products.

• Returns without a valid RMA number may not be accepted.

How to Get Refunds

We will process your refund once we receive and inspect the returned item(s).

1. If you paid by credit card, the refund will be issued to the original payment method within five business days.

2. Our team will guide you through the refund process if you paid using any other method.

Please note the following conditions for refunds:

• Refunds will only be provided for eligible returned item(s) as per our return policy.

• Shipping and restocking fees (if applicable) may be deducted from the refund amount.

How to Exchange Items

To request an exchange for a different product, please follow the return process outlined in Section 1.

In your return request, clearly state that you would like an exchange.

Please provide the details of the new item you would like to receive. It should be the same value or less.

Please note the following conditions for exchanges:

Exchanges are subject to product availability.

You must pay the price difference if the requested item is higher.

Stipulations and Exclusions

The following stipulations and exclusions apply to returns, refunds, and exchanges:

Used or damaged products are excluded from refunds unless we authorize them.

Returns must be adequately packaged to prevent damage to the product.

Time to Return/Refund/Exchange

All returns, refunds, and exchanges must be initiated within three days of receiving your order.

Shipping/Restock Fees

Return shipping costs are the customer's responsibility unless the return is due to our error or a defective product.

In such cases, please contact our team for further assistance.

Restocking fees may apply for certain returns, depending on the nature of the product and its packaging condition. Contact us for more information.

International Returns (if applicable)

Please contact our team for instructions and information about return shipping and customs requirements for international returns.

Contact Details

For any questions, concerns, or assistance related to returns, refunds, or exchanges, please reach out to us:

Email: GEARBOX Sales

Phone: +1-808-639-5303

We value your satisfaction and will do our best to resolve any issues promptly and efficiently.

Please note that this return policy may be subject to change without prior notice. The most current version will be available on our website.

Thank you for your cooperation and understanding.

GEARBOX Surf

PRIVACY POLICY

Effective Date: 2025-06-02

HANALEI FINS is dedicated to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit this website.

1. Information We Collect

We may collect the following types of information:

• Personal Information: such as your name, email address, or other contact details when you voluntarily submit it through our contact form. NOTE: We do not store any of the collected information; it is only used during the contact.

• Usage Data: We do not collect any usage data.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our website

• Respond to inquiries or customer service requests

3. Sharing Your Information

We do not sell, trade, or rent your personal information to others. We may share your data with third-party service providers to help us operate the site, but only when necessary and under strict confidentiality requirements.

4. Cookies

Our website does not directly use “cookies”, but our third-party e-commerce provider may utilize them. You can choose to set your browser to refuse cookies or alert you when cookies are being sent.

5. Your Rights

Depending on your location, you may have the right to access, update, or delete your personal information. Contact us to make a request. Understand that we DO NOT store any of this information in a database or other storage mechanism; it is only used during our interactions with you when contacting us.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

7. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy, don't hesitate to get in touch with us at:

CONTACT

HANALEI FINS Privacy Policy

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